Terms of Service

MA Jewellers – Terms of Service

Welcome to MA Jewellers! By accessing or using our services, including placing orders or browsing our website, you agree to abide by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website or placing an order, you accept and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, please do not use our services.

2. Ordering & Customization

  • Custom Orders: All personalized jewellery (e.g. name necklaces, engraved rings, birthstone items) requires careful attention to detail. Once an order is confirmed and processing begins, it cannot be canceled or refunded (except in cases of damage or incorrect customization).

  • Ready-Made Items: Returns for non-customized items are accepted within 3 days of delivery (conditions apply, as mentioned in our Return & Refund Policy).

3. Payment

  • All payments must be made in full before your order is processed.

  • We accept [list payment methods: credit cards, bank transfer, COD, etc.].

  • By placing an order, you authorize us to charge your chosen payment method.

4. Delivery & Shipping

  • Shipping Times: We aim to dispatch all orders within X working days. Custom orders may take additional time depending on the complexity of the design.

  • Shipping Charges: Shipping costs will be calculated during checkout based on the delivery address.

  • Delivery Delays: MA Jewellers is not responsible for delays caused by the courier or third-party services. However, we will work to resolve any shipping issues to the best of our ability.

5. Cancellations & Modifications

  • You may cancel or modify your order only if the item has not been processed or shipped. Please contact us immediately for such requests.

  • Custom orders cannot be altered or canceled once processing has begun.

6. Returns & Refunds

  • We follow the Return & Refund Policy as outlined on our website. For customized items, we offer a replacement or repair if the product is damaged or incorrect.

  • Non-customized items can be returned within 3 days of delivery, subject to inspection.

7. Product Information

  • We strive to ensure all product descriptions and images are accurate. However, due to lighting and screen settings, product colors may vary slightly from what appears on your device.

  • MA Jewellers is not responsible for minor variations in size, color, or design.

8. Privacy & Data Protection

We respect your privacy and handle your personal data according to our Privacy Policy. We will only use your personal information to process your orders and provide you with services.

9. Limitation of Liability

  • MA Jewellers is not responsible for any damages resulting from the use of our website, products, or services.

  • Our liability is limited to the amount paid for the item(s) in question.

10. Modifications to Terms

We reserve the right to update or change these Terms of Service at any time. All changes will be posted on this page with an updated date. By continuing to use our services, you agree to the updated Terms.

11. Governing Law

These Terms of Service are governed by the laws of [Country/Region]. Any disputes will be subject to the exclusive jurisdiction of the courts in [City/Province].

12. Contact Us

If you have any questions regarding these Terms, please contact us at:

📧 Email: infoo.majewellers@gmail.com
📞 WhatsApp: 0312-6377973